Through coronavirus pandemic, Chick-fil-A offers strongest brand intimacy amongst quick-food items competition: review

The men and women have spoken – and they have faith in Chick-fil-A.

The chicken-centric chain seized the leading spot on a new position of most-trustworthy speedy food makes through the coronavirus pandemic, traveling previous the competitiveness to be most strongly linked with achievement and indulgence.

According to MBLM’s latest Manufacturer Intimacy COVID Study, Chick-fil-A experienced the strongest “brand intimacy” – i.e., best psychological link with people – across the quick-food items field in 2020. In ranked get, the chain was trailed by McDonald’s, Starbucks, KFC, Dunkin’, Dominos, Pizza Hut, Subway, Taco Bell and Wendy’s.

Chick-fil-A seized the top spot on a new ranking of most-trusted fast food brands during the coronavirus pandemic, according to a new study.

Chick-fil-A seized the best place on a new rating of most-trusted rapid food stuff models through the coronavirus pandemic, in accordance to a new examine.
(Michael Nagle/Bloomberg by way of Getty Visuals)

Chick-fil-A held the crown for a different yr managing, as the restaurant was also #1 on the Manufacturer Intimacy report for the quickly-foods set in 2019.


With fast-foods usage reportedly up 37% since the pandemic started, Chick-fil-A’s common reputation positioned it to get, as the chain yields “significantly much better associations” with fulfillment and indulgence than the relaxation of the pack.

“In spite of everyday intake will increase, the rapidly meals field has been seriously affected by continue to be-at-residence orders and preliminary closings. On the other hand, consumers have been extra emotionally linked to quick food makes during the pandemic,” said Mario Natarelli, running husband or wife, MBLM, in a information release issued Tuesday. “As we return to ‘normal’ life, fast meals models really should uncover a way to reference what we have all been via alongside one another and how they have reliably comforted us via this disaster.”


In other notable findings, MBLM reported that that speedy meals performs greater with males than women, and with young shoppers than more mature shoppers.

Relocating ahead, the study speculated that enhanced technological updates to the rapidly-food dining working experience will remain on the menu very long after the pandemic is past us. Because March, clients have relied on cellular purchasing, touchless pickup and shipping to sate their cravings – and MLBM recommended that the more streamlined brands make their digital ordering practical experience, the improved.

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